@sarah.taylor Hi sorry to hear about your issue. This is the one part about cryptocurrency that I think we can all agree that we hate it soon as you lose your private key or password you're pretty much up a creek without a paddle I don't know if you can recover those but what I was going to tell you is it as long as you still have the hard drive you might be able to go to like a data recovery company yes it's expensive but they might be able to get it for you I don't know how much Neo you have in there though so it could be up to you