Rights And Duties Of Consumers In India

Rights :-

1. Right to Safety – To be protected against hazardous goods.
2. Right to be informed – about Price , quality, quantity, purity and ingredients used.
3. Right to choose – Access to a variety of goods and services at competitive and fair market prices. Sometimes some companies try to form monopolies/cartels and manipulate prices
4. Right to be heard – consumer interest and welfare must be taken care of
5. Right to seek redressal – protection against unfair trade practices and settling of genuine grievances
6. Right to consumer education – Knowledge about goods and issues related to consumers
   Duties :-
7. Get a bill for every important purchase and also the warranty card
8. Reading the terms and conditions and purchasing wisely
9. The consumer must be aware and ask questions before purchasing.
10. Check the “ISI” Mark or “Agmark” on the goods
11. Form consumer awareness groups
12. File a complaint on genuine grievances
13. Consumers to know to exercise their rights

The Ministry of Consumer Affairs has set up the Department to Consumer affairs (DCA) and Dept of Food and PDS for the citizens of India
The rationale for the National Consumer Policy stems from Article 39 of the constitution of India which enshrined the Directive Principles to be followed by the state to ensure all-round welfare of the citizens of the country, to ensure that goods, services and technology are available to consumers at reasonable prices and acceptable standards of quality.
24th Dec is celebrated as National Consumer Day to commemorate the coming into effect the Consumer Protection Act 1986 by the DCA. It also implemented the Bureau of Indian Standards Act, 1986
The DCA launched the consumer awareness program “ Jago Grahak Jago” to make consumers aware of their rights and do and don’ts as a consumer.