I interact with people every day and solving problems is almost my main headache. I want to share some tips on how to minimize the negative behavior of your clients, which I learned from PissedConsumer guide . The main thing is to be open and listen to the client. It is important not only to listen, but also to understand their point of view. If the problem is not solved immediately, offer alternatives and compromises. Clearly explain the possible options and steps that will be taken. This approach helps not only to retain the client, but also to strengthen their trust in your business.