After being an original Verified client, when Coinbase changed over to 2-Factor Authentication I founf it impossible to gain access to my account and since July 2017 I have been trying to regain access. After 17 emails in trying to get help, they then tell me I need to get verified, but when you try to go thru the requirements, their site keeps coming up with an error message as it will not accept any of the Video Cam verification documents. The last time their many operatives offered any help was from......

AUG 17, 2017 | 04:20PM PDT
Damon replied:

Hi there,

Thanks for reaching out. Rest assure ill handle the cae until everything is resolved.

Having investigated the issue, I am working with a specialist to address it properly. We will follow-up with you as soon as we have an update.

Thank you for your patience.

Hah and here we are now October 7th and still no assistance in getting any affirmative action. Extremely poor quality of service, so perhaps they are a Company that has now got too big for their boots to recognised what it means to have good service for ALL their clients and not just the odd few.

There is not a real word that can describe a Company that has less care about their clients that what has been posted in here.