Coinbase.com CONTACT PHONE NUMBER [INCLUDED IN POST]
For the longest time I've had my money held in my coinbase.com account. I can't withdraw it - can't buy into bitcoin that I can trade - can't pay into any other exchanges. It's utterly frozen. No customer support, no replies to my contacts, no nothing.
FINALLY, I found their contact information! If you've had a similar experience, rate them on BBB! Make your voice heard and if enough of us make the same statement, that they have to serve their customers, they will up their game!
Take action NOW!
Upvote this post so that more people can join this much needed movement against the horrible customer service of Coinbase!
Bought ETH even 2 days ago and transferred to external wallet with no issues at all. How is possible your account got blocked... did you do anything specific?
I tried to purchase bitcoin and the app glitched, causing a double-order to go through. I stopped payment on one of the orders and my buys were instantly disabled.
By having all orders on the blockchain they most likely need to reverse the order or block the second one. 2 friends had the same problem in the past and they just solved but waiting one week and checking the app after 7 days... when that happened?
I've waited over two weeks for a reply and others are saying they've waited months with no reply. It was good before this, but just be careful and NEVER reverse or stop a payment. You may lose access to your money.
That's bad man! good that you are alarming people so they know that it can happen. I hope CoinBase will take action and fix the problem as soon as possible!
After being an original Verified client, when Coinbase changed over to 2-Factor Authentication I founf it impossible to gain access to my account and since July 2017 I have been trying to regain access. After 17 emails in trying to get help, they then tell me I need to get verified, but when you try to go thru the requirements, their site keeps coming up with an error message as it will not accept any of the Video Cam verification documents. The last time their many operatives offered any help was from......
AUG 17, 2017 | 04:20PM PDT
Damon replied:
Hi there,
Thanks for reaching out. Rest assure ill handle the cae until everything is resolved.
Having investigated the issue, I am working with a specialist to address it properly. We will follow-up with you as soon as we have an update.
Thank you for your patience.
Hah and here we are now October 7th and still no assistance in getting any affirmative action. Extremely poor quality of service, so perhaps they are a Company that has now got too big for their boots to recognised what it means to have good service for ALL their clients and not just the odd few.
There is not a real word that can describe a Company that has less care about their clients that what has been posted in here.
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