As an EMS & fire dispatch you must have gotten great at telling stories in the shortest amount of time. I worked in phone sales for many years. The quicker a point could be made, the better for everyone involved. At least in my case, lives didn't depend on it though lol
There was at least one instance where telling the story may have saved someone's life by allowing the paramedic to put together the big picture and have a plan in mind before they got there. That one made my day!