I had something like this happen to my Windows 10 all the time because I didn't buy it from a reliable place and my version was originally buggy. And then I found here https://hypestkey.com/ a lot of different versions of Windows and most importantly when I finally bought their version I did not have such bugs. Therefore I can safely recommend them, in addition to the earlier versions are now on large sale, so it is easier to replace than to try to fix similar problems as described above.