Ughhhh yes! I hate that I can say I’ve been in this position so many times too. The most recent I can think of was when our gas was leaking from our bathroom heater. My fiancé had his parents in town visiting and the gas company refused to give us an estimated time of showing up to fix it. So we waited and waited all day and finally I said this is ridiculous take your parents and go do something fun, I’ll wait here for him. He’s only going to turn it on right? I can handle that. The man shows up and sees that it’s only me and home and already puffs his chest out. He goes to the furnace and turns around and says “ I can’t turn it on, you need a new one, call the company, it’s not my problem anymore” and walls out. I was shocked. I called my fiancé to try to explain what happened and he makes me run outside to hand the man my phone. The two of them talk and the man is suddenly the nicest guy in the world. He goes inside turns it on and leaves. What the actual fuck!? I still don’t understand this to this day.