RE: Poloniex Has Yet To Credit My Ethereum Deposit To My Wallet! It's Not There! Please Resteem This!
I don't use Poloniex anymore, but at one time I did.
Imagine you have 5 staff, answering 500 tickets.
"Just get more staff then" people might say. To keep exchange fees low, you have to have minimal staff.
Now, if Poloniex charged $10 per support ticket answered, that would be a good business model for profit, and maybe they could offer better service.
They also know that when there are network issues... Or user-caused issues.. quite often support tickets "resolve themselves" after basic problems get worked out... it is usually a time thing. (Need more time. Or wallet software being upgraded, or some security concern that needs to be researched, etc).
Everyone resteeming this post, and upvoting this post, isn't going to make Poloniex go "oh my god!!! we better stop everything and answer @breakingtonight immediately"
Unless of course you think I'm wrong... and yes, Poloniex will act that way.
Good luck.
Thanks for your honest and direct post...I appreciate your thoughts. I realize that they are likely overwhelmed with tickets and lots of things to deal with. This post, however, was not intended to only promote my personal cause or I would have included the support ticket information. This was more to raise awareness that even though they might be busy, they need to get a game plan on how to resolve their growth issues because I'm gathering that this is not new. Not only that, but it doesn't look good on the crypto community. We need to keep the standards high as possible! Thanks for wishing me luck. Also, sometimes you just gotta blow off some steam on steemit once in a while.
@intelliguy
I understand. Thanks for taking it so well. :)
Of course!