I agree with you, that communication is very important. Without it, we don't really know where we stand in relation to another, but most people, especially in tense situations, prefer to speak with something other than their mouths.

Hatred is definitely a problem in society, and again, to agree with you, the footballer did handle the situation very well. There are other incidents like this one involving different players, and they have handled it very differently - so differently, that their reactions have actually sparked very heated debates online, causing probably more problems than the initial incident did.