I agree entirely. This is a great idea but who will pay for it. I am a massive fan of spending/investing as long as there is a return/benefit. The only way I would suggest a help desk is done is pure voluntary. If the help someone gives is of value they are rewarded the same way as any other post in Steem. There could easily be an area to go to where people could post a "help request" and anyone in the community could answer for free. If the answer is useful people simply upvote like any other post. It is a great idea that you have suggested and keep plugging away at it. Stephen