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RE: SteemIt Help Desk - Is It Time?
We don't want to do this yet. Soon, but not yet. Interviewing, screening, and training volunteers and defining processes and support flows for them is not something we have the bandwidth for—yet.
Steemit is in beta. When we come out of beta, this is something we'll address properly.
Good to know. Thank you for answering, as I wasn't sure where to head with it.
Without getting any feedback from SteemIt, Inc.
We are in the process of scaling up the team and once it's done we'll have some resources to devote to building a knowledge base that people can use for self-help, or that a support desk team can use to assist users.
We're also presently redesigning the signup process, which should smooth things out too once we ship that bit, making it require less support (and making it easier for users to complete/boosting conversions, too!).