Good question. We maintain our own internal blacklist for this reason. If you are unfairly placed on the blacklist you just simply contact us and you are off after a quick review!

You are also correct we do NOT disable ANY user's steemit account and we NEVER down vote or do anything in any way to cause any type of harm to the user. We simply de-activate their ShadowBot privileges until they prove their account was placed on OUR blacklist unfairly.

Again software is only so good and much of our system relies on feedback from other systems and users. This is why we ultimately control the blacklist WE maintain at https://shadowbot.us/shadowbot/blacklist.php and manage it ourselves.