RE: How to mine STEEM on Genesis-Mining
Not so great:
My second ticket:
Over a week ago I filed ticket 156223 about a missing payment, a double payment and the fact that none of the payouts arrive in my account. During this week I missed two more payments for mining day 22 and 25 and today I should have got mining day 28, which I still did not receive. There seems to be a pattern here; every 3 days I don't get paid and still nothing has arrived on my STEEM account. I would like to know if there is ANY progress being made here and how long you expect this is going to take. I recently got an email from your marketing dept. telling what an amazing team you have. If you really believe so then prove it by getting this problem solved today.
Their reply:
Thank you for contacting us again.
Unfortunately, our IT team is still working on this.
We are sorry for the inconvenience.
No worries, you will receive all payouts, just please bear with us patiently until we resolve this issue.
We will get back to you as soon as possible.
Thank you for your patience and understanding!
Running out of patience and understanding!
Hey @mage0000, did they get back to you on this?
No. I opened another ticket to ask for an estimate on when they will have this issue fixed. That lead to a hilarious thread in which they did their utmost to avoid having to answer this simple question. It recently ended (more or less) with me asking for a simple YES or NO to the question if they will solve this before the end of my mining contract, to which they replied with a YES.
Now I told them that this is a scam, as they keep this option active knowing that they can not deliver. I am also educating them on how to run a helpdesk as they are clearly incapable and ignorant on this subject.
I have also heard about many others that are not being paid out their "mined" STEEM.
Im getting a steady payout on ZEC. Still waiting on ETH and ETC to reach the min payout threshold. I think where it's all going wrong is when you save your STEEM wallet address in Settings > Wallets there is a ',' appended to the end of the wallet address. I cant get rid of it in anyway and assumed that those guys knew what they were doing. Apparently not.
Do update if anything good comes of all the helpdesk education :)