This is a work in progress and we actually get to make suggestions that might help? Seems like we should be happy about that! Sure does get frustrating though. I keep seeing people express frustration, leave, cool down, and come back. I get frustrated too from time to time.

I think user frustration levels (while not quitting) may be a better barometer of 'user engagement' than standard metrics.

Engaged and annoyed is still engaged.