I can't speak for anyone else, but my issue isn't with what comes after the failsafe kicks in, it's before. It's what can be done to prevent these things from happening. So far, the answer is nothing. We just wait until it breaks. I don't know how that compares to those other companies. I can't speak to the transparency of Steemit Inc, either, when it's the entire blockchain that goes down. Rather obvious something happened, and it's affecting everyone trying to get on at once.

I was thinking it was basically 11 hours.

The reason why it was working on the testnet is because the testnet didn't include testing for what happened, which is odd, since what happened was a result of the change in upvoting in the current 12 hour lockout period. So, the bug makes it through.