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RE: Poloniex Account has a Backlog of at Least ~450 Operations - [Currently]
I know that poloniex might be the 'biggest' exchange, but one month ago when i actually got started with cryptocurrency, i had to open 2 tickets with poloniex and it took 10 days to have the issue fixed ! I am starting to avoid using it as much as possible, it might have the most trades, but if there is an issue, prayers wont be enough :D
In my case , i was sending steem to steemit and was transaction in error, and had to wait 4 days to get a reply and 10 days to have it fixed.
I guess, in the end, customer care will have a strong point on this and exchangers with strong customer care are likely to take the lead.
Thankfully I havn't had to wait for any currencies to deposit or withdrawal from Poloniex BUT I have been waiting for level 2 verification for almost 40 DAYS!! Support ticket is 22 days old and still NO response.