You are viewing a single comment's thread from:
RE: VISA Europe Is Closing All BitCoin Debit Cards Issued By WaveCrest Holdings Ltd
I absolutely understand and sympathize with you.
We are doing our utmost to handle this situation completely transparently with our community, and please be assured that if your card was ordered after the 1st of December you will be refunded.
We are working on the solution and will bring you more news soon.
I already wrote the support 2 times and the support told me I won't get a refund because I get the next card for free.
Screenshot: https://imgsafe.org/image/7b1f166129
You clearly need to work on your communication, you guys have hidden that you get a refund but you will have to buy the next card.
How are people going to trust you like that? The people are already super careful because of scams and when your support writes something else than you do then you are going to look like a scam as well.
Yes we get a refund but we then have to pay for the next card.
I am cool with that, but please add that instead of just saying "refund" and besides that I got no notification that it is even possible (even tho you guys said you will notify the customers about that possibility!).
I don't feel well anymore about giving you guys my money.
Sorry for the inconvenience caused; people that purchased their card after Dec 1st; will get a full refund . People that purchased a card before then, will get a free card.