RE: VISA Europe Is Closing All BitCoin Debit Cards Issued By WaveCrest Holdings Ltd
Hi all, Wirex community manager here. A quick update on the card situation:
- Current cards cancelled.
- Money safe.
- Refunds will be issued.
- New Contactless debit cards will be issued for free.
Yesterday,one of our partners who provides the entire Crypto Industry with VISA prepaid debit cards, received direction from VISA to immediately close all accounts.
Unfortunately, we were given little notice by the supplier to prepare for this change.
We’d like to assure you that all your funds are safe and that they will be moved from your blocked VISA cards to your Wirex accounts ASAP. Additional information in regards to the refund procedure will be emailed to all our users within the next few days.
What we are doing about it
We have been working with a new card issuer for the last couple of months and are very close to being able to release our new cards. As part of this changeover, our new card issuer will provide free replacements to all users who already have cards.
You’ll still be able to buy bitcoin using your local bank card and we will be increasing daily limits until we release new cards.
Register for the live webinar for a full update:
https://events.genndi.com/register/169105139238466377/d2675c1372
I am angry, I got the card 2 days earlier from you.
I am glad to see that you handle this problem with transparency and effort.
Choose the next card issuer carefully, I don't want to read that the next card is closed. Do business with grown up people and not unprofessional children otherwise your reputation will be completely destroyed.
I absolutely understand and sympathize with you.
We are doing our utmost to handle this situation completely transparently with our community, and please be assured that if your card was ordered after the 1st of December you will be refunded.
We are working on the solution and will bring you more news soon.
I already wrote the support 2 times and the support told me I won't get a refund because I get the next card for free.
Screenshot: https://imgsafe.org/image/7b1f166129
You clearly need to work on your communication, you guys have hidden that you get a refund but you will have to buy the next card.
How are people going to trust you like that? The people are already super careful because of scams and when your support writes something else than you do then you are going to look like a scam as well.
Yes we get a refund but we then have to pay for the next card.
I am cool with that, but please add that instead of just saying "refund" and besides that I got no notification that it is even possible (even tho you guys said you will notify the customers about that possibility!).
I don't feel well anymore about giving you guys my money.
Sorry for the inconvenience caused; people that purchased their card after Dec 1st; will get a full refund . People that purchased a card before then, will get a free card.