7 Customer-First Companies to Shop With This Season

Have you ever decided on the perfect gift for someone, but given up when you couldn’t get your questions answered, or discovered the company’s unforgiving return policy, or weren’t sure your item would be delivered on time unless you forked over more dough for rush shipping than the gift cost itself?
Wouldn’t you always rather do business with companies who take good care of their customers?
We know where we stand. That’s why we compiled this list of unique, high-quality gifts made by Help Scout’s own customers — from board games to leather goods to cat wine (yep), these customer-first companies have got your holiday wish lists covered.

Spikeball :

What they offer
Spikeball is a two-against-two game that’s sort of a cross between volleyball and four-square. It’s played with a ball and net placed between the teams.

Cost :

$53-$99

Why we ❤️ it
Spikeball focuses their energy on building community. When you gift Spikeball, you are joining a thriving, supportive, and dangerously fun community. Plus, free replacement parts for life!

Tortuga

What they offer:

All kinds of awesome travel backpacks. Our fave is the Outbreaker — a maximum-sized, TSA-friendly carry-on for extended, international travel.

Cost:

$299

Why we ❤️ it
Wirecutter’s pick for best carry-on travel bag, the durable Outbreaker has a comfy height-adjustable suspension system and a lay-flat laptop compartment to speed up the security process.