Seriously? - "Your customer care is appalling!."

Customer: "I need to speak with someone in authority. Your customer care is appalling!"

Me: "Sure, how can I help?"

Customer: "I sent an email to your stupid ticket system this morning and you guys haven't had the decency to call me!"

Me: "I'm terribly sorry, about what time did you send it?"

Customer: "About 9:40am"

Me: "Hmm? What subject did you give the ticket?"

Customer: "Emails are not working."

Me: "Sorry?"

Customer: "Emails are not working!"

Me: "Umm? If your emails are not working we won't have received the email"

Customer: "Look! You host our emails so you should be able to see them!"

Me: "Umm? It doesn't work like that, no emails are leaving your Server so that's why we haven't responded because we never got your email."

Customer: "So what's the point of a ticket system then?"

Me: "Because for situations like this you can either log into the web portal or, like you are doing now, give us a call."

Customer: "Look! I don't have time to argue with you, just get it fixed."

Me: "Certainly, I'll just make out a ticket for you."

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My actual name is Pete

Find out Here why I have the username dick_turpin.

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^{Podcaster. FOSS, Linux & Creative Commons Advocate.
"Be who you are and say what you feel because those who mind don't matter and those who matter don't mind."}