Due to glitches on Polonex I lost $ 1500!

Recently purchased crypto and put near stop. She grew up, and when I started to fall sharply I couldn't enter the site. And as she sank very low my bitcoin sold. It is not known why. If I could enter the site - would not have lost $ 1500. Support write some nonsense. Nobody is going to compensate. Think about how to transfer money to another exchange.