When holds, they will give you the logical opinion

At this stage, they've managed to do the later stages. They are no longer affected by emotions shown by the caller. Due to already know the core of a problem, a tough chick will immediately draw conclusions from different sides and the contents of a communication problem.

Though it may be contradictory, but a logical opinion will make opponents talk thinking about solutions that had to be done. Of course, tough chick not only intelligent in terms of emotions, but a comeback in terms of making a decision.