What is the Role of PBX Software in the IT Industry?

In order to understand how IP PBX software works for the IT industry one must understand how the industry itself works.

A typical IT Industry Scenario

The buzzwords in IT are offshore and outsource. You will find an IT company has its headquarters in one location. Its working division may be in another country. That division may employ third party services and employees located in other countries. They may be assigned one project in parts and need to collaborate all the time to bring it to completion in the shortest time. This is where a superior VoIP PBX solution can help them stay connected at the lowest cost and with most features including voice and video calls as well as document sharing. IP PBX software can play a pivotal role.

Routing calls to the right person

Let us assume the above set up and distribution of a project. Individuals and teams in diverse locations may be assigned specific numbers linked to the VoIP PBX. That makes it easy for anyone within the organization or from the client side contact specific individuals. No time wasting, no bothering the wrong person. Then again there is another feature known as listen and barge in so, when an employee discusses one matter with a client his immediate supervisor or team mate can listen in and barge in if necessary.

Collaborative features

IT industries do need to choose a modern IP PBX with WebRTC inclusion if they wish to prioritize collaboration. This feature makes web conferencing easy, even through mobiles, which most remote based IT workers are likely to use. The HO can have team discussions with customers and with branch offices in a three way conference, share documents and show progress on screen through screen sharing facility. Issues can be identified and action taken speedily. It is easy to send an email from within the application during the conference as well as send PDF or any other document or display a PowerPoint presentation on screen.

Centralized yet distributed

An IT company with head office in one location may have branches in various countries. VoIP PBX can be centralized and yet be distributed through the multi-tenant feature. This means each branch can have a separate account and maintain separate contact lists as well as call records. Yet, the HO can oversee and monitor all branch activities through call records and data gathering which helps in analytics. This sort of multi-tenant facility is ideal in another way too.

Quick shift

An IT company may wish to set up temporary operations in one fresh location in which case the software based VoIP PBX can be set up in as little as an hour or so and become a fully operational branch of the existing PBX communication network. You do not have to physically uproot hardware and then reinstall. The hosted software lets you get started from any location at short notice. Speed is of the essence in IT operations and communications are fundamental so when you have immediate communications your projects can get off the ground that much faster.

Hodusoft’s hosted multi-tenant IP PBX is tailored to suit IT operations worldwide and facilitate smooth and agile working.

Source: https://hodusoftsite.wordpress.com/2019/12/10/what-is-the-role-of-pbx-software-in-the-it-industry/