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Yes it does, will escalate your issue to support.

can you check and let me know in a few hours if works, we have reset your account. Also please confirm it is flipstar that is the correct account?

so far the ships are still chilling at home. I will check later again.

Yes Flipstar is correct

In your case you have nowhere to explore, you are surrounded completely by other players. So the bot can only level you up but can’t send explorers.

so the bot cant fly further what is shown in the normal map? flying far is still better than doing nothing

This is the response i got from our devs:

The bot looks at a certain maximum radius around a planet when checking for empty space to explore, in order to avoid grinding to a halt from processing too much map data.
you'd have to go way way beyond that max radius to find any empty space for this user
and the bot doesn't use explorer IIs to search farther away so it's basically useless for him for the purpose of exploring and can only be used for levelling up.

You do refunds? As the only purpose for me was exlporing

Yes sure, will sort next time i’m at PC.

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