Hi! Thanks for your comment! I think I am lucky since I work in a help desk environment. So I have to respond to new cases within a set time and I have to provide updates at a set cadence. All my non customer activities, reports etc are around scheduled meetings or are set for particular day of week/time of day so all my deadlines are set for me and it makes it easier. I would not be able to cope with project work or on tasks to a specific deadline without the Service Desk structure.Look out for my Aeropress criteria! I have it half drafted in my head and I am just going to brew a cup now!