I don't blame L.L. Bean for changing its policy if it was abused in the manner described above. Ken is an idiot who got what he deserved. Ryu is a scam artist who should put his creativity to more productive use. I wish Costco had denied the lady a refund on her tree and hope it will change its policy of accepting returns on Christmas trees. The policies offered by all three stores were intended to help customers who have legitimate problems with the products they purchase. Unfortunately, they brought out the worst in certain people who in bad faith took advantage of them. These people deserve to be the subject of ridicule and scorn.