See my reply below. We make 10% on these orders and we have over 22 000 happy users, a lot of whom are Steemians who have invested in our services. We would have to sacrifice revenue from 10 orders of this magnitude or 100 smaller orders just because your friend made a mistake. Does that sound fair to you? Fair to the people who already have entered 'into a business relationship with this bot?'. We need to find a solution that is fair to all.