Wirex Card Update

So i was wanting to do a review of the Wirex bitcoin credit card however i ordered this a few weeks ago and haven't received it yet. So i thought i would put a ticket in to see what is happening and this is the response i got.

Not only have i waited for this order i am now being told i have to wait another month before they will look into this and all they will do is replace the card?
I really wanted to like this service and its starting to become a joke. I really hope they sort these problems out for the future.

So i have also ordered the virtual card as i get paid my bitcoins tomorrow from Nicehash and i want to try out Wirex as a service and see if they are a good alternative from transferring cash into a bank account.

Thanks for reading.