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RE: Why Hyatt Is Checking Out of Expedia. Will Other Hotels Follow Suit?
Hotels should market their offers to join these new loyalty programs directly to potential customer's smartphones. And if the customer signs up via this method they should get a few extra rewards than from just signing up online. This type of relationship building would keep their customers off the OTA websites as long as the hotel has a facility in the town the customer is visiting and there are good rooms available.