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Hmm you bring to light a good point that is the intended impartiality of the mediator.

A third party mediator would likely be more probe to impartiality but at the same time may be less understanding of the nuance of the issues that you or I would be savvy.

For that reason, I would opt to not use a third party but rather someone whose character has shown a propensity to being objective but is involved enough to know understand the ins and outs of the situation.

We could always educate an outsider but is it really worth the additional overhead? That's the question.

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Then, it has to be kept within the staff. I don't like drama.

Agreed. I think I know a few ppl that would be good for the job. It takes a certain temperment.

The goal is keeping both people in and working to achieve mutual goals we have for SFR. People are our greatest asset always.

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