Observing volunteers in action

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The world evaluation strikes fear in the heart of most people, salaried and volunteer alike.

Unfortunately, the idea of having someone observe what we are doing and then make comments makes us feel like we're in forth grade taking those geography test for which we were never prepared. It means bracing our self for criticism.

Against this, classroom observation can reveal strengths in what volunteers are doing and help them build up their strengths. After obtaining the permission of the volunteers to visit his or her homes, the leaders might ask his people what to focus on during their time together.

The observer should always look from strengths upon which to build. Negative comment should be offered only when the volunteers ask for them. Suggestions on resources that the volunteers might use to complement his or her skills will also support the volunteers.