ITSM analytics crash course: 7 reports that can help you connect the dots in your IT support

Webinar on

August 24, 2017

Session 1: 10:30am - 11:30am BST | Session 2: 10:30am - 11:30am PDT

Register here : https://www.manageengine.com/products/service-desk/itsm-analytics-webinar.html?steemit

Find answers to all your burning IT questions, such as:

1. Is my service desk properly staffed?
2. What major factors are impacting our SLA performance?
3. Are the right technicians accessing business-critical services?
4. Which changes in our environment are most likely to fail?
5. Which topics should our team focus on while building a knowledge base?

What you'll learn:

1. Which reports will help you answer the questions listed above.
2. Simple procedures to create these reports from help desks or business intelligence tools.
3. Step-by-step instructions to create the reports specifically using ServiceDesk Plus and Analytics Plus.

Who should attend:

1. IT help desk admins and technicians who want to identify and remove process bottlenecks to optimize IT support.
2. CTOs and CIOs who are looking to devise an ITSM strategy to complement their business' objectives and goals.
3. ServiceDesk Plus customers who want to leverage the Analytics Plus integration to create insightful reports.