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RE: Phenomenal customer support at ionomy Exchange: Video review
If you have Steem in your wallet, you can send it directly to your ionomy account. Just click on the "receive" icon (looks like a qr code) to get the routing address that you'll put in the memo when you send to ionomy.
Once you send Steem to your ionomy wallet, you can trade it for BTC and buy HIVE on the ionomy Exchange.
Thank you, for your support.