Do you know why the mirror is attached to the elevator?

You can see a mirror attached to the elevator's inside wall.
But do you know why this mirror is attached to the elevator wall?

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It is the invention of the elevator that made skyscrapers possible in America,
The first elevator started in the United States in the 1850s.
As the complaints about slower elevators grew stronger, engineers would have done a lot of effort to speed up.
However, it would have been insufficient to relieve the complaints of users of high-rise buildings that had to be kept in an enclosed space with a slow feeling.

But it is this mirror that has discouraged users from complaining.

The idea of ​​an employee of an elevator company was to install a mirror on the elevator.
As you might have guessed, this is the end of the story, as users were taken to the elevator and used the time to look at the mirror and the rate of complaints decreased.
Yes! Humanistic insights, not engineers' technical solutions, solved the problem.
This elevator company is the OTIS Elevator Company, an American elevator manufacturer for over 160 years.

We need an engineering approach to achieve commercial success by recognizing the value of our services.
The process of development must be stable and technologically advanced and responsive.

However, it is also true that we need an insight from different perspectives to observe users.
In other words, there is a possibility that solutions can be created with different points of view and approach to problem solving.

If you focus on your day-to-day tasks, you may not be able to come up with a solution, so you may need to look away from your current efforts to a different point..

I always hope that a great insight like an elevator mirror will fill me.
I wish you a great insight!!!