You are viewing a single comment's thread from:
RE: Congratulations to the winners of Pencil drawing "Portrait", Competition (No 02) You can win PUSS Coin (Prizes: Prizes: $22 USD worth PUSS)
You need to contact poloni'ex support and provide the transaction TX ID : 515.463
Thank you, I wrote to them in the chat, they said that the issue will not be resolved quickly, the whole team needs to be involved and they write to the email :)
Here's what they told me:
What do you recommend I do?
Yana (Poloniex)
Feb 15, 2025, 2:35 AM GMT+8
Hello,
**It looks like your transaction was not received because you sent your deposit via a SMART CONTRACT transaction.
As stated in this article , https://support.poloniex.com/hc/en-us/articles/360040028533-Delayed-or-Missing-Deposits Poloniex does not support the use of contracts between contracts, smart contracts, or any services that use smart contracts to deposit into your Poloniex account.**
Poloniex will happily attempt to recover your transaction. Please be aware that there is no guarantee that we will be able to recover this transaction, and a successful recovery may be subject to a 5% recovery fee. We will begin the investigation process for this recovery and update you on its progress in this ticket.
If you have any other questions about this transaction or your Poloniex account, please let us know and we will be happy to help.
Poloniex
use tron wallet and add puss coin, then it should be possible to get them back
I just added PUSS coin to TronLink, but it's empty.
Here is my PUSS wallet in TronLink TGhHK7mHZqrvbLUZiChZB1rNPFbzavTc1U
https://tronscan.org/#/transaction/d08f3953c534c39dde1eba58267bda7679869c293c56237d9fb407bb533498a8
Log in
I have a problem, tronscan.org on my smartphone does not connect to the trnlink wallet, there is no such option, or I do not see it.
I will call @adeljose, maybe he can help
Thank you! I can't find the file with the wallet mnemonic on my smartphone and transfer it to my computer, but in the future I will create a new wallet on the application on the computer so that such problems do not occur.