Assalam-o-Alaikum!
Stemians I hope you all are in your good healths.

I am here again for you guyz with my 3rd Lecture of course Dropshipping.
In the last tutorial we have learnt about how to buy a membership and how to place orders. In today's tutorial we are going to learn about CRM.
So, Let's start.

To do List for CRM

• Update Tracking
• Making Reports
• Maintain Account health
• Dealing with customer messages

Lets see these tasks in detail:

1) Update Tracking

When we place an order, our supplier give us a tracking number through which we can see the updates about our order.
Amazon give a specific time to the seller for updating the tracking, usually it depends on seller's handling days.
A seller must have to update the tracking within that date otherwise it effects the account health.

You can see in the about picture, the tracking date is shipping date which is 9 November to 10 November. It means we have to update its tracking before 11 November.

To update the tracking, you can go to Sam's Club membership and search it through the seller id. The other method to get tracking is from its mail. I personally prefer mail.
First, let me show you it through mail.

Copy the seller id and search in the search box.

Now click on the tracking id, it takes you to the shipping company's website.

Now copy the tracking number.

It has two types of details travel history and shipment facts. Travel history tells you about its departure time and arrival time. On the other hand Shipment facts tell you about shipper's carrier and package details.

Now click on the Confirm Shipment on Seller central the paste the details here.

As our Carrier is Fedex choose it from dropdown menu same as Shipping service and paste the tracking number then click on Confirm Shipment.

2) Dealing with Customer Messages

If our customer has any problem with the product then he can send us a message, whose response must be given within 24 hours.

You can get messages here.
The messages may about order not receiving, for the damage product, missing item, cancellation request etc.
Our first priority is to satisfy the customer if he want a refund or a replacement and his condition is valid then we have to give him refund or a replacement.

Like this customer has a valid reason for proof he even send us pictures. So, we refunded his amount.

This is enough for today we will talk about Account health and Reports in our next tutorial.
Allah hafiz and good luck with today's tutorial.

Steem Infinity Zone Team

@cryptokraze | @arie.steem | @qasimwaqar | @vvarishayy