Business Transformation, National Steel Producers Focus on Improving Product Quality
Steel producer in Indonesia, PT Garuda Raja Paksi Tbk is committed to continue to maintain and improve product quality and customer satisfaction. This step is in line with the transformation that has been launched by the company.
"For us, product quality and customer satisfaction must be prioritized. This is in line with the spirit of change and Transparent, Accountable and Professional (TAP) values inherent in all of PT GRP's business lines," explained PT GRP's
Head of Quality Assurance, Charis Afianto in their written statement in Jakarta , Friday (7/18).
According to Charis, all PT GRP Tbk products have met the standard requirements for mechanical and chemical tests. In order to guarantee that the quality of products produced is in accordance with national / international standards, for example, PT GRP has an independent and accredited testing laboratory facility SNI ISO / IEC 17025: 2017 from the National Accreditation Committee (KAN). KAN is a representative of the International Laboratory Accreditation Cooperation (ILAC) in Indonesia with the accreditation number LP-786-IDN.
"In fact, PT GRP's laboratory also received an appointment from the Ministry of Industry as a Testing Laboratory for Product Certification for the Use of SNI Marks (SPPT SNI)," he stressed.
Not only that, PT GRP also has various certifications that are implemented in company standards. Among them, System Management certification from the accredited Certification Body of KAN, UKAS & ANAB. As for the Quality, Health, Safety and Environment Management System (QHSE), PT GRP applies ISO 9001: 2015 QMS certification from LRQA, EMS ISO 14001: 2015 from LRQA & OHS ISO 45001: 2018 from BSI (British Standard Institute).
"In addition, the quality of products produced by PT GRP also received certification / approval of national and international scale products from several certification bodies / institutions. PT GRP product certificates that have a valid status include SNI Certification from the Industrial Certification Center (BSI) Ministry of Industry for hot products "rolled steel section (IWF, H Beam, Angle / elbow)," he explained.
Quality
Going forward, PT GRP is also trying to continue to improve product quality. According to Charis, this condition cannot be separated from PT GRP's determination to take part in the global steel industry.
Director of PT Gracia Abadi, Darsono Hoetama said he was satisfied with the products purchased from PT GRP. That is why, since the first purchase 20 years ago, Gracia Abadi felt that it was compatible with PT GRP's products and services.
In fact, continued Darsono, a matter of quality, PT GRP's products are also superior to similar competitors.
"Therefore, around 70-80 percent of our needs are met from GRP. And meeting those needs continues to increase from year to year," he explained.
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