I hate when people try to scam others, It wasn't so long ago the microsoft scam was going around, where you would get a phone call telling you that there was a problem with your windows package, and they could fix it for a fee, it was really funny as my anti jackie said to the guy on the other end of the phone, " hang on a second my IT guy is here and he would like to speak to you"
At the time I had my own computer business and would go around fixing computers.
this guy tried to sell me the same fix, I laughed at him, I told him if there was a problem with it i would wipe windows and reinstall. he told me that it would not fix the problem.
I had never heard anything so damn silly in all my life. I asked him a few questions like what issue off windows i was running, he couldn't answer my question.
this guy really new what he was talking about, but he wasn't pulling the wool over our eyes.
and still to this day her computer works like it did when she got it. maybe the windows error is making it work better hay?
glad you were there for your neighbour it is always nice to help someone who needs it. :D