My Gigawatt Story - Frustration, Delays, Too Little Communication

I started these comments as a reply to another post, but thought I should move them to a post of their own. I have been involved with Gigawatt since before the actual token sale in June and have purchased many thousands of tokens and several miners to date. I was completely new to the mining space and still have much to learn. I have been frustrated with the lack of transparency from Gigawatt (GW) and their utter disregard to communicate with me. Every single aspect of their original timeline has been delayed including the release of tokens, pod build-outs and miner shipping, receiving and installation. The token rental process is completely different than that described in their white paper. They have responded to about every 5th email and even then with incomplete information. The president of Gigawatt has seen fit to send a single mass communication in 5 months. My frustration finally came to a head in mid November and I started making these posts. Maybe its just cathartic for me. Maybe it can help others.

Nov 22 -I have several thousand pre-ICO tokens that have been rented out 100% only about 60% of the time and only at the lowest rental tier. So much for being able to use the tokens upon release! I've had miners on order since July with various installation dates. Latest date was this past weekend and that did not happen. Also, I have some additional Phase three tokens that were scheduled to be released 2 weeks ago and a Dash miner on order since July with no movement in either case. Giga-Watt is a black hole for information. I have asked many diffferent times in many different ways and never get any answers specific to my situation. Just answers like"everyone is working hard", "we are working on the thousands of orders we have", etc. Plus they have no telephone numbers posted so you can call anyone. Just stuck sending emails to a general customer service email that may or may not be answered. The longer this goes the more I think I am getting scammed but I am getting paid the small amount for the tokens that are rented, so there is a veil of legitimacy. Their utter lack of transparency and stonewalling/ignoring requests for info is quite frustrating. On a scale from one to ten I give them a 3 overall based solely on the promise of things to come and zero for communications and openess.
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Nov 25 · 4 days ago
Interestingly, my first set of miners were installed late in the day of my first post. All but one are working fine and producing income (finally). I reported the faulty miner as a warranty issue but have not heard back. I still don't know where these miners are installed (which pod) , nor do I know when the rest of my tokens will be released (overdue), the rest of my miners will be installed (overdue) or why I can no longer have all my pre-ICO high priority tokens rented out at 100% (60% to 80% average) even on the lowest rental tier. But I am pleased that progress has been made.
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November 29 · 1 minute ago
Ok I have an update. The miner that was only running at 75% has not been addressed. Although I am following up with daily emails, none of them have been addressed or even acknowledged. This worries me since it appears to be a warranty issue and it must be addressed in a timely manner to be valid. Additionally, another of the original 10 miners has been completely down since the power outage yesterday. I have emailed on this as well with no response. I did make a mistake when talking about my the release of my additional tokens above. I thought I had sent them all over from Cryptonomos to Gigawatt but I had not. I realized the issue, sent them over, and they immediately became available for rental. But as before, about 30% of the total are not rented and those that are rented are on the lowest tier. I tried raising the rental tier and it dropped my total rented percentage down to a point that the net income was less than the net at the lower tier. So I lowered the rental tier to get more rented out. I was also told my A5 Dash rigs that were due in October had shipped from China last week. Slow boat? Don't know. I do know that the difficulty factor for Dash mining has increased so much since I ordered these rigs that I would not make the same decision now. Still don't know when it will be installed, where my other rigs are installed, when the malfunctioning pair will be acknowledged or worked on, or when my rental tokens can be expected to be rented at 100%. Matching rental tokens to rental tiers or coin type as described in the white paper has been totally ignored. I think GW got in over their head right off the bat and decided to spend all their time and efforts on the miners and not rental tokens, nor their customers. I do feel better about them not being a scam since I am making some money. I see GW as a group of techno geeks spending their time working on machines and coding, without regard to communicating to the people who are paying their bills. They do not see the need to communicate to the customer nor to respond to the customer as long as they are working hard. This is a recipe for failure and somebody needs to start a tight communication process to tell the customers in detail just what the hell is going on. People can be understanding if they are just given the information. Can you even find a phone number in any of their published materials? Think about it. Its a shame too, because this is such a nice concept and a good extra income opportunity.
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