I have tried claiming my tokens many times but they don't show up. My original transaction is there. I have done the claimall a few times, I have generated the EOS key at least twice which I know is a waste, I have waited countless hours and tried again. Nothing I do is working. Do you have any suggestions? I wish I never purchased this ICO but there is no point in whining about it now. I just want to see that I have them. I don't know why they don't have an email address for these kinds of issues.
"After the end of the window" should be part of step 2
You are right, I changed that
do i need ETH in my wallet to claim the tokens ?
Yes
I have tried claiming my tokens many times but they don't show up. My original transaction is there. I have done the claimall a few times, I have generated the EOS key at least twice which I know is a waste, I have waited countless hours and tried again. Nothing I do is working. Do you have any suggestions? I wish I never purchased this ICO but there is no point in whining about it now. I just want to see that I have them. I don't know why they don't have an email address for these kinds of issues.
You have to add the token as a custom token: Token adress is 0x86fa049857e0209aa7d9e616f7eb3b3b78ecfdb0, 18 decimals, name is EOS.