10 Steps to achieve customer service excellence

10 Steps to achieve customer service excellence

Make your customers feel special: Greet the customer with energetic voice, have a caring and soft tone while talking to them, smile often
Be a good listener: Listen to understand not just to reply, speak on your turn
Be focused: Turn off all distractions while talking to the customer, keep the end result in mind i.e. to achieve customer satisfaction by solving his or her problem efficiently
Know about your field: Don’t pass the information which you are not sure about, do your homework first, sharpen your communication skills, increase your vocabulary with impressive words
Sincerity: Always try your best to resolve the issue, don’t neglect what you “Can do”
Empathy: Always feel the pain of your customer and realize his or her situation, apologize for the inconvenience, they are the reason of your Job
Never Argue: Use polite language to correct the customer, like say I am afraid it’s not possible instead of saying a blunt NO
Control your temperament: Even if he or she uses harsh words, don’t take it personally, try to understand the situation and realize the importance of your job
Give respect to earn it back: never humiliate the customer because of lack of his knowledge or personality traits, keep their privacy
Honor your commitment: if you commit to calling him in 10 mins, make sure that you call him within 9 minutes & you will be trusted

Last but not the least an important tip for decision makers

“Customer Care people are very special, they are the face of your organization, treat them the way you want them to treat your customers”