CRYPTOCURRENCY AND CUSTOMER SUPPORT: LET'S ALSO MOVE MANNERS INTO THE FUTURE

We all know that feeling of frustration when you call up the bank and complain about some crazy fee, or try to explain that the order in which they took your deposits led to a number of bounced check fees (Hello Bank of America). I totally thought those days were over when I set off on this Crypto journey. BUT-

I have recently experienced a number of moments where there is no one to talk about bad things happening with my coin. Poloniex was my first bad experience, but now I am dealing with an Exodus issue. There are forums and tickets to be submitted, but no one tells you ANYTHING in the meantime.

I was really excited about Exodus Wallet initially--it's great design, and I like the fact you can exchange within the wallet for minimal cost. HOWEVER-- they work with ShapeShifter to exchange your money. And Shapeshifter lost a chunk of my money Saturday, and I cannot get ANYONE to respond.

I submitted my ticket and am trying to say civil, 48 hours later. But I have received NO response from them whatsoever.
Which brings me to this simple observation:

IF CRYPTOCURRENCY IS TO BE BETTER THAN BANKING, THE PEOPLE INVOLVED HAVE TO ACT BETTER THAN BANKERS.

You can't expect people to be patient when they are losing, not only their investment opportunity, but THEIR ACTUAL MONEY.

Every single company should be focused on customer satisfaction, customer communication, and customer safety.

Ignoring your customers makes this entire thing a joke.