Ledger Nano Hiccups

The other morning I was helping a close friend of mine sell her Bitcoin Cash (BCH). She saw that the price for Bitcoin had dropped to a reasonable level so she asked for me to help her sell it. While I was getting everything in order, I asked for her to enter the pin to her Ledger Nano so that I could grab the receiving address. To my surprise, there was no balance or even a list of previous transactions.

I was stumped... I have never seen anything like this before.

Shortly after seeing that none of the wallets had value in them I started to panic. Recently a mutual friend of ours bought a Ledger Nano off eBay for a low price. Once he saw a post in a forum, he started to feel that maybe his might have been tampered with. Immediately I started to assume that as well. I asked myself "Do you think the recovery seed was exposed at some point within the last week of working with her?" "No, she's very mindful of that so I doubt she would leave it out" I told myself. Feeling awful, I explained to her what I had discovered and quickly she jumped to a computer and started to research. I decided to recover the device with the hopes of gaining access to the assets but I had no luck. Within minutes she found out what the issue was... it was the servers.

I asked her to enter the pin and once the wallet opened up I clicked the refresh button. A thin grey bar dropped down saying that the wallet did not sync properly. My face started to turn red, I was completely embarrassed that I thought for even a second that the funds were gone. The lesson that I wanted to express here is that when you're in doubt do your best to remain calm.

A day later this post got updated so I suspect others are also experience this as well.