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RE: Notice to All Steemians: Do Not Use Poloniex Right Now or Ever
Poloniex can be unreliable and their support takes weeks to respond (if at all). I have had numerous transactions get "stuck" but have not been ripped off yet. Did you use a memo on your deposit? If you did then you just screenshot their deposit address memo and get the block number of your transaction, raise a support ticket and they should credit it (eventually).
I've got BitShares stuck there for a few days now and the wallets are down. I'm just trying to be patient and using other exchanges.