Dear olimiesma,

Thank you for reaching us here.

Let us express sympathy due to the situation you had appeared in.
Still, some misunderstanding could take place, and the case itself needs to be thoroughly investigated.

To allow us to investigate your situation, please provide us with Support Ticket Number which you have submitted previously and your user ID.

Let us highlight that http://CEX.IO is the completely legit company which follows local and international laws and regulations, hence any scam activity from our side is strictly excluded.

Before the investigation launched we need to draw your attention to the fact that http://CEX.IO has no access to users personal funds and can not proceed with any actions/operations over the funds stored on users' personal accounts.

Also, kindly be reminded that users are responsible for maintaining the confidentiality of information on their Accounts, including, but not limited to their password, email, wallet address, wallet balance and of all activities including Transactions made via their Account.

Thank you for cooperation and understanding, your swift reply will be highly appreciated.