Great Article. It just demonstrates how the internet has empowered the consumer! Ratings are now so important and everybody has a voice. Hopefully this will drive up standards across many industries and mean that poor customer service is a thing of the past.

My family had an awful experience whilst staying at a large hotel in a large theme park near Paris (rhymes with bisneyland!!). I wrote a scathing report on it and was amazed that it received over 10k views in a few weeks, and hopefully informed people before they spent their money.