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RE: @estabond is having problems - .1 bounty - 121

in #bots6 years ago (edited)

Hey @mysearchisover - first of all, thanks for reporting this and keeping the community safe. We are commenting here as a sign of good faith as well.

As we all know, bugs happen and we had a pretty serious one - so we notified our users and put a form for them to complain. We have been working to refund everyone and we are still processing the refunds.

This is how you know we are serious with our customers, as we are going throuch each one's history - and this is how we found your post. ;-)

You should be getting your refund in a few minutes.

Even after this, unlike other bots, we will maintain a form for any complaints to be posted and for us to resovle any issues

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Thank you for the refund. :)

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