Adam -- LOVE your advice (and what is clearly your life philosophy) about individual conferences, keeping your emotions in check, dealing with issues from a win-win position when possible.

My question to you is ... what is your advice when dealing with a perpetual trouble-maker? What can you suggest when a "win-win" solution just isn't possible -- and there are some! How would you go about determining the "truth" when you get wildly conflicting stories from those involved about what's happening and what the problem is in the first place? What would you suggest when dealing with what might clearly be a major clash of basic styles or personalities?

As a leader, you (the generic "you") have special responsibilities to explain yourself, make firm decisions, be flexible and open to suggestions, and not scare people into thinking that if they bring up problems that "the axe is going to fall." People do for sure feel better when they feel they've been heard and really listened to. (People may not like the ultimate decision, but at least they feel they got to "make their case" and it was given fair consideration.)

Could you give some thought to these special circumstances -- and render another bit of video advice on your thoughts for solving what could become major problems in any group, community, company or family? What you've presented here has value. (It also left me wanting more -- so I thought I'd ask. )

I'd be interested to hear those, because I really respect your thoughtful responses and the clear quiet power behind them. Your voice may be soft, but it gets heard! TYVM!!