Exodus has had a really good reputation. This is very interesting.
did you try [email protected] or their team on slack?

Was your initial trade for 1k or 10k? Above it is written you made a trade of 1k BTC for BCH and it never came through. And then 10k went missing. This doesn't add up.

Regardless,
Steps you can take to investigate:

Export your private keys from exodus and restore using a different wallet. see http://support.exodus.io/article/86-how-can-i-view-my-private-keys

Locate your btc address in exodus and look it up on https://blockchain.info/ - follow the token trail. (inputs & outputs)

Blockchain assets don't just disappear.
Unless you get hacked and your logins and passwords are compromised.